Refund policy

We are committed to ensuring you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your purchase, we will gladly accept returns for the following reasons:

• Damage in Transit: If the item arrives damaged or broken due to shipping, we will accept the return.
• Wrong Product Sent: If the wrong item was shipped, we will accept the return.
• Manufacturing Defect: If the product has a manufacturing defect, we will accept the return.

Please ensure to contact support@troost.in within 7 days of delivery to address the return.

Eligibility for Returns

To be eligible for a return, please ensure that:

1. The item is in its original packaging.
2. The item isn't used, washed, or altered in any way.
3. The original invoice or proof of purchase is included.

Refunds

Refunds will be processed to the customer's bank account within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping charges on cash orders are non-refundable.

Return Process

To return an item, please follow these steps:

1. Contact our customer support team at support@troost.in within 7 days of receiving your order.
2. Provide your order number, reason for return, and any photos of the product that will help us understand the issue.
3. Our customer support team will provide you with shipping instructions.
4. Pack the item securely and ship it back to us within 14 days of contacting our support team.

Return Address: 

DK ENTERPRISES, Khasra No.513, Khewat No. 59, Village Shimla Molana, Panipat, Haryana, 132103

Contact Information

If you have any questions about our refund and returns policy, please contact us at support@troost.in or +91-74044-82292.

Note: We do not accept exchanges. The best course of action is to return the item and reorder. We reserve the right to update this policy at any time without notice. The policy in effect at the time of purchase will apply to that transaction.